Keydata Services Limited

Call Centre:

We are proud of our call centre set up and offer our clients
an unique service which starts with intensive in-house
training and numerous tests so that we guarantee our
clients a service that is tailored to meet their high
demands.

-State of the art facilities
-Capability to handle over 160 calls at the same time
-Basic ACD (Automatic Call Distribution)
-Ability to forward incoming calls to available agents
-Skill based routing
(Calls are distributed to agents based on skills)
-Call queuing
-IVR (Interactive Voice Response)
-Tailor fitted automated voice prompts
-Advantage of time difference
(+8hrs...cost effective solution for a 24hr customer service)